Call Center Agent (Mandarin) Job at Addison Group, Washington DC

RHZQZ3pwTGF1LzI2S3NHVDFKL0JXMHhvN0E9PQ==
  • Addison Group
  • Washington DC

Job Description

Job Title: Call Center Agent (Mandarin & English Bilingual)

Industry: Customer Service / Professional Services

Location (city, state): Remote (U.S.–based)

Assignment Type: 3-month contract with potential to extend

Pay: $30–$32 per hour (commensurate with experience)

Work Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM Beijing time (8:00 PM–4:00 AM ET / 5:00 PM–1:00 AM PT)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a global organization that provides industry training, certification, and technical support services. Their team is seeking a bilingual customer service professional to assist Mandarin-speaking clients with account and product inquiries.

Job Description:

This role supports international customers by responding to phone and email inquiries, resolving login or access issues, and ensuring a high level of client satisfaction. The ideal candidate will be fluent in both Mandarin and English, detail-oriented, and comfortable working overnight hours to align with Beijing business hours.

Key Responsibilities:

  • Respond to inbound calls and emails in Mandarin and English, providing clear and professional assistance.
  • Troubleshoot and resolve account access or login issues efficiently.
  • Accurately document customer interactions and resolutions within a CRM system.
  • Adhere to established service-level standards for call response and email turnaround time.
  • Generate weekly updates or activity summaries to support team performance reporting.

Qualifications:

  • Bilingual fluency in Mandarin and English (written and verbal) required.
  • Previous experience in a call center, help desk, or customer service environment preferred.
  • Strong communication and problem-solving skills with attention to detail.
  • Comfortable working independently and maintaining productivity during overnight shifts.
  • Proficiency with Microsoft Office and/or CRM systems is a plus.

Additional Details:

This is a 3-month contract role with the potential for extension based on performance and business need. Candidates must be able to work Beijing business hours while based in the U.S.

Perks:

  • Fully remote position (work from home anywhere in the U.S.)
  • Opportunity for contract extension and potential team expansion
  • Gain experience supporting an international client base
  • Competitive hourly pay and access to Addison Group benefits

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Tags

Hourly pay, Full time, Contract work, Work at office, Local area, Remote work, Work from home, Monday to Friday,

Similar Jobs

Cargas

Business Intelligence (BI) Analyst Job at Cargas

Were looking for a detail-oriented Business Intelligence (BI) Analyst to join our team in Lancaster. This role serves as a key link between our data infrastructure and the business, turning complex information into clear, useful insights that guide decisions across the... 

Ace IT Careers

Entry-Level / QA Tester (Remote) Job at Ace IT Careers

 ...Analyst with Ace IT Careers! Are you passionate about ensuring software quality and looking for an exciting entry-level position? Ace...  ...leading tech companies. Joining our team means gaining valuable experience in software testing and quality assurance, while working... 

Ingram Micro

Associate Event Planner Job at Ingram Micro

Associate Event Planner Location Williamsville, NY : It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. Our market reach, diverse solutions... 

NP Now

Endocrinologist $450000.00 Job at NP Now

 ...Thriving private practice seeks an Endocrinologist 45 Minutes from Portland, Oregon! This group has NO turnover!! Its a wonderful group!! Private Practice with partnership potential : $450-550k earning potential as a partner ****@*****.*** (***) ***-****... 

SEEK Careers Staffing

TIG Welder Job at SEEK Careers Staffing

 ...TIG Welder Are you a skilled TIG Welder with an eye for detail and a passion for craftsmanship? We are looking for a dedicated professional to join our clients production team in Neenah, Wisconsin. In this role, you wont just be "beading metal"youll be working...