Dispatcher/Scheduler Job at Total Comfort Solutions LLC, Walla Walla, WA

Q2ZyaXlKelR1dks5S2NHUTA1VEFXMHh0NkE9PQ==
  • Total Comfort Solutions LLC
  • Walla Walla, WA

Job Description

Total Comfort Solutions is looking for an HVAC Service Dispatcher to join our team in our Walla Walla, WA office. This person will evaluate customer calls to determine the best technician for the job, strategize the daily and weekly schedule to maximize efficiency, and facilitate an excellent customer experience. 

The ideal candidate is a team-player who finds joy in learning and maximizing their teammates' strengths. We’re looking for someone who can manage multiple competing priorities and pivot throughout the day as circumstances change to meet the needs of our customers and technicians. 

Responsibilities:

  • Assess customer needs and determine the best technician for the job. 
  • Get to know your teammates and the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician’s progress.

Requirements:

  • High school diploma or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to face challenges with effective solutions and a positive attitude
  • Passion for delighting customers with above-and-beyond service
  • Excellent time-management and prioritization skills.
  • Ability to quickly learn software, familiarity with CRM system (Service Titan) and of Walla Walla and the surrounding area a plus

Total Comfort Solutions is a family-owned heating, air conditioning, and plumbing company located in beautiful Walla Walla, Washington. At TCS we treat our team members just like family. We believe in the golden rule: our people are what make us great.

At Total Comfort Solutions we are guided by our core values of effective communication, excellent customer service, being trustworthy and reliable, and demonstrating commitment to the team. Our culture is very important to us and we strive to make this the best place to work.

Our employees enjoy a work culture that promotes communication sharing across departments in an open and honest work place. Company activities include BBQ's, camping trips, and celebrating our wins.

Compensation: 

$21 - $26/ hour depending on experience. 

Benefits:

Medical, dental, and vision insurance

Retirement account (Simple IRA) with employer match

Paid holidays and vacation

Health savings account

Life insurance policy

Total Comfort Solutions is an Equal Opportunity Employer.

Job Tags

Full time, Work at office,

Similar Jobs

King County

Communications Specialist III Job at King County

 ...water, and reduction of exposure to hazardous materials protect public health in King County? Are you passionate about environmental...  ...with a variety of communications experiences. This is not an entry level position, and in addition to professional writing skills, the... 

Software Technology Inc

Aviation Technical Specialist I Job at Software Technology Inc

 ...Science Degree from an accredited college or university No experience is required If candidate has Aviation experience, we will...  ...Plan; Assist with property acquisition preparation and relocation assistance; Review and approve environmental documentation... 

Poplar Springs Hospital

PRN Art Therapist Job at Poplar Springs Hospital

 ...Responsibilities PRN Art Therapist - Weekday 5p - 9p; Weekends 9a - 5p Poplar Springs Hospital i s a 183 bed acute care...  ...a PRN Art Therapist. This individual will provide ancillary therapy assessments/consults, group activity therapy sessions. Will carry... 

Bright Start Solar

Client Engagement Sales Development Representative (Lead Generator / Appointment Setter) - WFH Job at Bright Start Solar

** Join Our Team as a Client Engagement Sales Development Representative (Lead Generator / Appointment Setter)! ** Make a difference and earn from home by scheduling appointments for solar energy installations. Set your own scheduleideal for full-time, part-time, or... 

ABM Industries

School Custodian Job at ABM Industries

 ...Qualifications:**- Must be 18 years of age or older- No experience required and on the job training provided- No high school diploma, GED or college degree required**Preferred Qualifications:**- Customer service experience- 1 year of similar work experience**Responsibilities...