Job Description
Salary: $80,000 - 120,000 per year Requirements:
- Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
- Ability to present complex data in meaningful methods, such as charts and graphs.
- Ability to adjust to and implement change.
- Strong problem-solving skills.
- Multitasking abilities.
- Ability to work as a team member.
- Proficient in Microsoft applications including Word, Excel, and PowerPoint.
- Excellent customer service skills.
- Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
- Strong organizational skills in managing multiple priorities.
- 3+ years of experience.
- 2+ years within healthcare, business, or information systems.
- Ability to solve moderate incidents without direction.
- Ability to develop new functionality for requests with little direction.
- Experience working in a team setting, sharing information and assisting junior-level team members.
- Possesses detailed healthcare knowledge and systems expertise.
- Ability to make decisions regarding own work on primarily routine cases.
- Works under minimal supervision and uses independent judgment requiring analysis of variable factors.
- Collaborates with senior team members to develop approaches and solutions.
- Mentors and may train team members within own functional or application.
- Associated certifications in the area of focus are preferred.
- For Epic Analysts:
- - Certified or proficient in assigned Epic module (must obtain within 6 months of employment date).
- - Certifications or proficiencies must be kept current by maintaining new version training.
Responsibilities: - I will analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical needs.
- I collaborate across project borders with other teams, thinking outside the box to propose practical solutions to issues. I provide oversight and project management for assigned tasks.
- I demonstrate a solid level of subject matter expertise in providing support to projects, customers, and other teams, proactively working to improve and obtain new expertise in assigned application/system areas.
- I actively identify opportunities to enhance customer usability, efficiency, and experience, representing user needs and expectations in complex system updates and enhancements.
- I accurately document the status of key projects for external communications to stakeholders and perform requirement analysis, including process mapping and gap analysis.
- I clearly articulate complex design and configuration issues to end-users and project stakeholders while maintaining relationships with end-user leadership post-engagement.
- I contribute to strategy discussions by identifying options with pros and cons, facilitating timely decision-making, and recognizing when a quick resolution will suffice.
- I adhere to organization standards for system configuration and change control while demonstrating strong technical proficiency in application-specific design and configuration.
- I collaborate and develop strong relationships with end-users, customers, and business partners while focusing on standardized best practice workflow processes.
- I coordinate code changes with vendors and collaborate with the Technical Team to identify infrastructure-related issues.
- I share industry best practices from vendors with Operational Leaders and serve as a liaison between business operations, internal IT, system users, and vendors.
- I follow strict change management processes, ensuring proper approval, testing, and validation of system changes, and deliver consistent and attentive documentation to end-users and leadership.
- I proactively troubleshoot and resolve moderate incidents and requests without direction, maintaining high standards for quality of work.
- I manage medium complexity projects/requests, collaborating with team members, and evaluating new releases and functionalities of applications.
- I will complete assigned educational courses in a timely manner and ensure that services provided contribute to the department’s primary mission.
- I escalate when SLAs are breached and may be required to travel or work long hours during critical problems.
Technologies: More:
This is a full-time position. I am looking for a self-motivated individual with exceptional communication and interpersonal skills who can thrive in team environments. I encourage associates to periodically review and improve their skills, habits, work ethics, and behaviors, ensuring smooth and effective working relationships. I value those who identify and seize new opportunities, display a can-do attitude in all situations, and are willing to handle tough issues while performing additional duties as assigned.
last updated 52 week of 2025
Job Tags
Full time,