Job Description
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Field Service Team Leader
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
This role reports to: Field Service Team Lead
The work model for the role is: remote out of the Dallas, TX area. #LI-Remote
You will be mainly accountable for: - Customer Interaction: Working directly with gas utility customers to identify and solve operational issues. Striving to achieve the highest level of customer satisfaction in all transactions and relationships.
- Technical Tasks: Providing expert technical support. Diagnosing and troubleshooting technical issues. Conducting data analysis remotely to identify trends, optimize performance, and provide actionable insights.
- Support and Maintenance: Performing hands-on field service tasks, overseeing installations, repairs, preventative and unplanned maintenance of ABB equipment.
- Documentation and Communication: Addressing customer questions with detailed technical answers and documentation. Log customer issues and track resolutions to ensure all problems are addressed efficiently and to maintain a record for future reference. Consistently deliver customer feedback internally to help drive product improvements and new feature development.
- Administrative Functions : Writing technical reports, ordering materials, securing quotations, completing field service reports, time sheets, and expense reports in a timely and thorough manner.
- Demonstrations and Training: Conducting field demonstrations and acting as a trainer for both field service associates and customers.
Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications - Bachelor's Degree in Engineering or Science discipline (OR a High School diploma with a minimum of 5 years of engineering/field experience).
- Minimum of 2 years of field experience in a customer facing technical support role.
- Ability and willingness to travel up to 75% as required; Ability and willingness to possess and maintain valid passport and driver's license.
- Technical skills and expertise in startup, commissioning, troubleshooting, and maintenance of analytical gas analyzers. Hands-on experience with cleaning optics and troubleshooting electronics is highly desirable.
- Prior experience in the natural gas utility industry, with a focus on sustainability initiatives, technological innovations, and regulatory compliance, is highly desirable.
- Proven ability to cultivate strong customer relationships and adeptly convey technical information to non-technical audiences.
- Demonstrated and capacity to collaborate effectively across cross-functional teams, including Research & Development, Product Management, Sales, and Business Development. Have good interpersonal skills, with an aptitude for teamwork.
- Ability to work effectively with minimal supervision with a willingness to learn and continuously improve their technical skills.
- Must have work authorization to work for ABB in the US (no visa sponsorship available).
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites:
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.
ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement - 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Job Tags
Hourly pay, Full time, Temporary work, Remote work, Visa sponsorship, Monday to Friday,