Job Description

Salary: $31/Hr-$34/Hr

Other Forms of Compensation:

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

Job Summary

The Meeting and Events Coordinator will be efficient, professional and always deliver white glove service to guests. Service delivery may include but not limited to warmly greeting all arriving guests, providing a fond farewell, professionally and accurately executing event requests, providing local information or directions, maintains proficiency in the reservation tool and processes reservations, is knowledgeable of all VIPS's, catering offerings and events of the day.  

Job Responsibilities:   
•Anticipate project needs, prioritize work, meet deadlines with little supervision, and ability to work evenings.  
•Oversee reservations, cancellations, and holding requests through the client scheduling software.    
•Daily Outlook communication with clients and internal stakeholders to confirm meeting/event details including attendee counts, catering/tech needs and room set ups. 
•Serve as liaison with tech services, catering services, facilities, and any outside vendors on event-related matters.    
•Phone reception with clients for any changes or conflicts with specific requests they ask to be provided.
•Sustaining prominent professionalism to change, resolve, or improve reservation requests by the client.    
•Daily walk through prior to scheduled meetings to confirm Audio/Visual equipment, catering, and room setup are successfully attained.    
•Schedule and participate in event walkthroughs with the clients and hosts    
•Be knowledgeable of event spaces and event procedures    
•Prepare event floorplans at request    
•Facilitate weekly coordination meetings with contacts from the facilities, audio visual and security teams. Be able to communicate event details through appropriate business lines.    
•Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive the company's operational goals 
•Update SOPs and other documents when required.    
•Assist with Meet and Greet service for high profile guests and clients when needed  
•Assist with Reserve Space and booking conference rooms for clients   
•Flexible to work early morning, nights and weekends upon request   
•Other duties as assigned  

Key Competencies
•A genuine sense of hospitality, with a commitment to delivering the Rapport business standards.  
•Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.  
•Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)  
•The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.  
•Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite   
•Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.  
•Discreet, ethical, and committed to maintaining a high degree of confidentiality.  
•A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.  
•At least 2 years of experience supporting meetings and events  
•Flexibility to work early morning, late evenings and weekends depending on operational needs.  

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID: 1469619

Rapport a specialized division of FLIK Hospitality Group

Job Tags

Work at office, Local area, Remote work, Flexible hours, Night shift, Weekend work, Afternoon shift, Early shift,

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