Job Description

Position Summary

The Service Depot Technician role is responsible for overseeing the Service Spare parts program for Company’s products. Daily focus is to support the Global service department for all aspects of Manufacturing, Repairing and Dispositioning Company's products. Responsible for responding to service requests in a timely and thorough manner.

Essential Duties and Responsibilities

• Responsible for following procedures within the company’s quality system per ISO 13485 requirements and other applicable international standards.
• Ensure that daily service returns are dispositioned in a timely manner.
• Performs manufacturing and repairs of Service Spare parts.
• Investigates RMA’s for roat cause, documents findings and dispositions the materials according to Company’s quality system.
• Manages Service Inventory to ensure materials are available for Service Engineer needs including Raw Materials, Finished goods and testing equipment.
• Occasionally communicates investigation findings to customers internal and external
• Oversight of shipping, receiving and inventory management of Service materials.
• Provides occasional support to Warehouse and Contract Manufactures to sustain business needs.
• Serves as a key onsite representative for the organization.
• Performs additional duties as requested

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Excellent verbal and written communication skills.
• Ability to work well in a team environment.
• Must speak and understand English.
• Extensive experience using a MRP and QMS System. Platforms including Netsuite, Agile and Saleforce desired.
• Proficient computer skills, working with various office equipment, various programs including Word, Outlook, Excel, etc.
• Ability to travel in US ~5% of the time
• Ability to work weekends and evenings as required.

Education & Experience

• Experience manufacturing, investigating and repairing electro-mechanical devices
• 5+ years experience in medical device industry
• Experience with durable medical equipment preferred
• Experience with a CRM or web-based ticketing system
• Experience with Salesforce.com and Netsuite preferred
• Associate degree in a Technology based area preferred

Physical Requirements

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• While performing the duties of this job, the employee is regularly required to perform the following physical activities:
• Lifting. Ability to lift and transport up to 40 pounds.

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