Job Description
Work Place Flexibility: Onsite Legal Entity: Entergy Texas, Inc.-GTX
- This is an onsite position in Beaumont, TX **
Job Summary/Purpose Oversees all aspects of safely delivering reliable electric service and excellent customer service within the East Region of ETI’s Distribution Operations organization. Outanding leadership skills required to create a strong culture of safety, dignity and respect, drive customer service and reliabilty improvements through collaboration between line operations, design & field engineering and customer service.
Leader is responsible for delivering reliable, safe service to customers within the Region. Key areas of success will focus on safety, reliabilty/customer satisfaction, OHI, financial and budget responsibility, employee development, providing customer solutions, preventing regulatory issues, first time issue resolution, supporting revenue growth through timely and efficient engineering and construction to meet customer expectations, and constructing/operating/maintaining the distribution facilities and infrastructure of today & the future. Strong leadership required to drive safety focus and maintain Entergy's position as the best in storm/crisis preparation and response.
Job Duties/Responsibilities Be seen as a leader in the Opco Distribution Operations organization through effective coordination and strong collaboration of activities of the OpCo's line operations, DOC, Work Management, design & field engineering and customer service team to ensure service levels and accountability for achieving new customer-focused business model aspirations.
Deliver highly reliable energy services safely and lowest reasonable cost. Maintain maximum reliability and adapt to new technologies impacting the grid design & operation. Prevent customer issues by providing creative solutions; efficiently resolve customer & regulatory complaints. Positively influence and lead transformation of grid modernization efforts for the ETI East Region including successful integration and adoption of new systems, technologies, and processes.
Develop field leaders and craft employees for career opportunities, working closely to ensure all employees receive coaching and training as needed, using KPIs to drive team performance.
Stay informed about CS industry and technology best practices, bringing new ideas, efficiencies and solutions to Entergy.
Key measures of success include: achieve Target Zero safety incidents as measured by accident incidence rates, drive continuous improvement in reliability as measured by the operating region's SAIFI,SAIDI, drive actions at the region level to achieve strategic customer satisfaction goals as measured by CSat Metric, Net Promoter Score, Commit Dates (% met), & Customer Complaints (# and speed to resolve), support revenue growth & customer service through effective, timely engineering and construction of facilities to meet customer needs, and manage regional spending within approved targets for Capital and O&M.
Support the development and implementation of Customer Experience, Marketing, and Communications initiatives.
Minimum Requirements Minimum education required of the position Bachelor's Degree Or Equivalent Work Experience. MBA Preferred. Minimum experience required of the position 10+ years
Required Minimum knowledge, skills, and abilities required of the position Knowledge of processes and key performance indicators for distribution engineering, distribution line operations, storm restoration, change management and customer service.
Proven leader in effectively leading and implementing positive change, modeling behaviors and commitment to Dignity and Respect, ability to analyze reliability data and develop action plans to improve reliability. Viewed as a positive change leader who will successfully build a collaborative team.
Any Certificates, Licenses, Etc., Required For The Position None
WORKING CONDITIONS As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Primary Location: Texas-Beaumont Texas : Beaumont
Job Function : Professional
FLSA Status : Professional
Relocation Option: Level I
Union description/code : NON BARGAINING UNIT
Number of Openings : 1
Req ID: 119895
Travel Percentage :25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click
here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
Working Conditions As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Job Tags
Work experience placement, Work at office, Local area, Relocation, Visa sponsorship, Work visa,