Job Description
TS/SCI FS poly required.
Position Description:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Education/Experience:
HS or GED - 10 Years
Bachelors - 5 Years
Cert Required: IAT Level 1
Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers.
Clearance Requirements: TS/SCI with Full Scope polygraph
Job Tags
Full time, Worldwide,