Job Description
This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
RESPONSIBILITIES
- Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
- Answer customer inquiries or concerns in person, e-mail, or telephone in a professional, customer- focused manner.
- Open and accurately record incoming titles daily according to established procedures.
- Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
- Match sold titles with invoices.
- Maintains a professional, calm manner when negotiating with difficult or upset customers.
- Maintains a high level of confidentiality.
- Performs other duties as assigned or requested to assure optimum service levels.
COMPETENCIES/SKILL
- This position requires a high school diploma or equivalent.
- Experienced automotive titling preferred.
- The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.
- Effective communication (written and verbal) and interpersonal skills required.
- Ability to work in a high performance, fast-paced team environment.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem-solving skills.
- Data Entry Skills.
- Notary Commission preferred
Experience:
- Microsoft Office: 2 years (Preferred)
- Title processing: 2 years (Required)
- DealerTrack management system 1 year (preferred)
Job Tags
Full time, Work at office,