Job Description

COMPANY OVERVIEW:

As a top-performing short-term rental hosting company with 75+ properties specializing in Airbnb, our mission is simple: to create stand-out guest experiences for everyone who comes to stay with us.

How are we doing that?

We prioritize people in everything we do. Because we’re people-centered, we strive to add value to our guests' lives by consistently providing beautiful, well-maintained spaces with superior customer service while offering our team a rewarding and positive work environment.

Our core values are:

★ Have Fun. This value is so important for remaining sane in the fast-paced world we live and work in. When you enjoy the people you work with and your environment, it’s so much easier to focus your passion on creating engaging content that will drive our brand forward.

★ Say Yes. If you have the space or a little extra time to help another teammate, say yes! No one should have to face a tough problem alone, so let's choose to help each other and make each other’s days a bit brighter.

★ Be Wrong. Mistakes are how we learn and improve. Five Star Bnb is a place where it’s okay to make mistakes, and we want to talk about them so the rest of the team can learn, too.

★ Embrace the Unexpected. We never know what we will encounter here on a daily basis, and that's okay! Together, we embrace whatever comes our way and combine our creativity to find the right solution.

★ Take pride. Take pride and ownership of our spaces and what we offer to our guests. Our team brings these spaces to life with careful craftsmanship and inspired minds, fueled by the anticipation of families reuniting, love igniting, friends gathering with laughter, and creating unforgettable memories. You'll be part of our big vision when you work with us as our Vacation Rental Field Coordinator.

If you would like to learn more about us, please see our company page here: .

POSITION SUMMARY:

Five Star Mountain Rentals is looking for a reliable and detail-oriented Assistant Field Coordinator to join our team in Colorado Springs, Colorado. This is a great opportunity for someone who is organized, enjoys hands-on work, and is excited to learn the vacation rental industry. No prior experience is required—we're happy to provide full training for the right candidate!

In this role, you’ll help ensure our properties are well-prepared for guests by conducting property inspections, managing supplies, and coordinating with our cleaning and maintenance teams. You’ll also assist with guest check-ins and check-outs and support the team in handling any guest needs or property issues. Your work will directly contribute to delivering exceptional guest experiences and helping us maintain the high standards we are known for.

If you're dependable, eager to learn, and enjoy working both independently and as part of a team, we’d love to hear from you!

RESPONSIBILITIES:

• Property Inspections: Conduct inspections of properties after cleaning to ensure they meet quality standards. Address any issues with the cleaning team as needed.
• Guest-Ready Preparation: Ensure properties are fully stocked, clean, and ready for incoming guests, checking supplies, amenities, and appliance functionality.
• Inventory & Supplies: Monitor essential supply levels and coordinate replenishment of toiletries, guest amenities, and household items.
• Light Maintenance Tasks: Perform basic tasks such as replacing light bulbs, batteries, or minor repairs. Report larger maintenance needs to the appropriate team members.
• Guest Support: Assist with guest check-in and check-out processes and support guest needs during their stay to ensure a positive experience.
• Team Collaboration: Work closely with cleaning and maintenance teams to ensure timely turnovers and resolve property issues.
• Emergency Response: Respond promptly during work hours to address urgent guest or property needs.
• Ticket Management: Manage and close property or guest issues using project management software.

QUALIFICATIONS:

• A strong work ethic and a willingness to learn
• Great attention to detail and pride in completing tasks thoroughly
• Basic troubleshooting skills (we'll train you to handle simple fixes)
• Comfortable using a smartphone for communication and documentation
• Ability to work independently, manage time effectively, and stay organized
• Reliable transportation and a valid driver's license
• Flexibility to work weekends, holidays, and some evenings as needed (hospitality is a 7-day-a-week industry!)
• Prior hospitality, property management experience is a plus, but not required—we will train the right person!

COMPENSATION & BENEFITS:

Hourly Wage: $18 - $22 per hour

Bonus Details: Performance bonuses are made available after 90 days.

Benefits made available after the 90 day trial period:

• 2 weeks PTO
• HSA
• Health insurance
• Dental insurance
• Vision insurance
• On-the-job training to assist you in your professional growth

Schedule: Full-time, 5 days per week with Sundays required and Saturdays off . Start and end times may vary depending on property needs and guest turnover schedules, so flexibility is essential.

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