Job Description

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). **Job Summary:** Our team members are responsible for all one-on-one interactions that take place across our communication channels (phone and emaill) and actively contribute to the overall experience of our guests. Inbound calls offer a variety of sales inquiries, general information about our products and resorts, account management support, and opportunities to provide helpful solutions to our guests. You will be part of a dynamic team at CSS whose opportunities for both personal and professional development are limitless! **Job Specifications:** + Starting Wage: $20.00/hr - $23.23/hr + Employment Type: Winter Seasonal 2025/2026 + Shift Type: Full Time hours available + Housing Availability: No **Job Responsibilities:** + Responsible for providing informed and accurate communications to guests about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone. + Able to provide an Experience of a Lifetime through positive guest interactions and strong attention to detail. + Work with managers to achieve monthly departmental goals. + Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. The calls will be a variety of sales calls, service calls, and service recovery. + Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information. + An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards. + Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing. + Other duties as assigned **Job Requirements:** + Minimum of one year call center experience and/or associates degree/college degree desired + Professional communication and phone etiquette skills required + Proficient computer and interpersonal skills required + Ability to handle a high volume of phone calls without interruption in a pleasant efficient manner + Position recquires a dependable, flexible, self motivated team oriented agent + Flexibility work schedule that may include weekend days, holidays, and evenings as needed. + Must be able to work through the end of the season, typically May. + Bilingual Desired. + Please upload a resume, your application will not be considered without one. **Home Office Requirements:** + Dedicated phone line required (VoIP is not permitted) + Private, secure, distraction free workspace + High speed wired internet connection; 20+mbps that is provided by a direct carrier (Satalite Internet is not permitted) *Computer equipment will be provided by the company* The expected Total Compensation for this role is $20.00/hr - $23.23/hr. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 508560_ _Reference Date: 05/28/2025_ _Job Code Function: Sales_

Job Tags

Full time, Seasonal work, Work at office, Local area, Remote work, Home office, Flexible hours, Shift work, Afternoon shift,

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