IT Support Technician - Newark, NJ Job at Genuine Search Group, Canada

RHZEcno1UFN1L1MvTDhtWTJKUEhYVXRzNnc9PQ==
  • Genuine Search Group
  • Canada

Job Description

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

  • Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
  • Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
  • Assist with device deployments: unboxing, installation, cable management, network testing
  • Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
  • Troubleshoot and resolve basic hardware and software issues; escalate complex problems
  • Maintain IT asset tracking and records for device assignments
  • Work directly with end users to ensure smooth IT operations
  • Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

  • Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
  • Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
  • Willingness to learn and expand IT skills
  • Strong communication and customer service skills
  • Ability to follow procedures, work independently, and collaborate in a fast-paced environment
  • CompaTIA A+ preferred

Job Tags

Full time,

Similar Jobs

Ingram Micro

Associate Event Planner Job at Ingram Micro

Associate Event Planner Location Williamsville, NY : It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. Our market reach, diverse solutions... 

Senior Helpers - North/Central Orange County

Caregiver for Special Indian Client - Senior Helpers of North Central OC, CA Job at Senior Helpers - North/Central Orange County

 ...companionship and quality care, this is a wonderful opportunity to make a difference in someones life.Speaking Hindi or another Indian language is a big plus, as it will help create comfort and connection for our client. Prior caregiving experience is strongly... 

EPC Power Corp.

Logistics Coordinator Job at EPC Power Corp.

 ...Description Job Summary We are seeking a highly organized and detail-oriented Logistics Coordinator to oversee and manage inbound and outbound shipments, coordinate with freight carriers, and ensure consistent achievement of on-time delivery metrics. This role... 

WakeMed Health & Hospitals

Mental Health Clinician I - Behavioral Health Services Job at WakeMed Health & Hospitals

 ...and provides crisis intervention, supportive counseling, and social work interventions. Evaluates safety, patient engagement, and support...  ...:Master's Degree Counseling Or Psychology Or Marriage and Family Therapy Or Social Work RequiredExperience:No Experience Required

Mikes Quality Car Care

Experienced Automotive Technician Job at Mikes Quality Car Care

 ...for 30+ years. Open Monday-Friday with weekends off!! Pay is based on experience. State inspection license is a plus....  ...employee's. Attitude and work ethic are most important, along with a good mechanical aptitude. Diagnostic skills are a plus. We are...