Job Description

As a Business Analyst, you will play a pivotal role in shaping the future of car dealership operations and ecosystem. You'll analyze existing dealership software ecosystems, identify gaps and inefficiencies, and propose transformation strategies that lead to tangible improvements in revenue generation, cost reduction, and operational efficiency.


Responsibilities
Conduct in-depth analysis of leading dealership software platforms (aka dealership management systems - DMS)
Benchmark features, workflows, integrations, user expereince
Collaborate with clients to understand business goals, pain points, and operational bottlenecks
Propose transformation ideas with clear business cases-quantifying revenue uplift, cost savings, or efficiency gains
Develop future-state process maps, solution concepts, and ROI models
Translate business needs into user stories, and acceptance criteria
Work closely with product managers and engineers to shape product roadmaps
Support client presentations, product demos, and feedback sessions
Define KPIs and success metrics for transformation initiatives
Monitor post-implementation impact and continuously refine strategies


Qualifications
Experience as a Business Analyst in SaaS, automotive retail, or enterprise software
Strong familiarity with dealership software platforms (CDK, Cox Automotive, Reynolds & Reynolds)
Proven track record of identifying and delivering transformation initiatives with measurable business outcomes
Excellent analytical, communication, and stakeholder management skills
Experience with Agile methodologies and tools like JIRA, Confluence, or similar
Bachelor's degree in Business, Engineering, or related field (MBA is a plus)

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